Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
convenient location
friendly service
steep hill access
limited dining hours
8.2/10
Great
Rooms
9.0
Location
8.0
Service
9.0
Dining
8.0
Guest reviews
8.2/10
based on 3 reviews
8.5
8.5/10 based on 394 reviews
Harold
United Kingdom,
March
2024
8.6/10
The hotel surprised me with its cozy rooms and friendly service. The location was good, although a bit of a workout to reach the slopes. The dining options were varied and satisfying but lacked a specific craving. The facilities were top-notch and added value to my stay.
Rooms
9.0
The room was clean and the bed was comfortable. I particularly enjoyed the view from the large window.
Service
9.0
The staff was really friendly and very helpful during my stay. They even offered a welcome drink upon arrival.
Location
8.0
The hotel is located in the Kamishiro village of the Hakuba Valley, close to the slopes. It's super convenient for a ski getaway.
Dining
8.0
The dining experience was fantastic with a variety of Japanese and western style options. However, I was craving juicy burgers one evening.
Facilities
9.0
The hotel offers a fabulous boot room which was very convenient for storing ski gear. Additionally, they provide shuttle service, laundry facilities, and tours assistance.
Steve
United Kingdom,
October
2023
8.4/10
The hotel offers spacious and warm rooms close to the ski plaza. The staff was extremely friendly and accommodating, with notable services like free shuttle service. The location is great for access to the ski lifts and a mix of Western and Japanese food is served, though the nightlife area is a bit challenging to reach. The facilities are convenient and well-kept.
Rooms
9.0
The rooms were spacious, warm, and comfortable.
Service
9.0
The staff were excellent and very friendly, offering services like laundry and free shuttle service.
Location
8.0
The hotel's location is great-100m up the hill to the lift, though nightlife areas are a bit difficult to access.
Dining
8.0
The dining experience was great with a mix of Western and Japanese food.
Facilities
8.0
The facilities are convenient and well-maintained.
Donald
United Kingdom,
October
2023
8.4/10
The hotel offers clean and spacious rooms with a convenient mini bar fridge, great for stocking up on drinks and snacks from nearby supermarkets. The service is top-notch, with friendly staff happy to assist with various needs. The location is ideal for easy access to the nearby ski resorts, but keep in mind it's situated at the bottom of a steep hill. Dining options are varied and satisfying, perfect for fueling up for a day on the slopes. Overall, a great value for money stay with a few minor downsides to consider.
Rooms
9.0
The rooms are clean and spacious, equipped with a handy mini bar fridge for added convenience.
Service
9.0
The service is super friendly and accommodating, including assistance with transportation and local recommendations.
Location
8.0
The hotel's location is superb, especially for skiing enthusiasts, close to both ski resorts and within walking distance to Hakuba Goryu mountain.
Dining
8.0
The dining experience offers a good selection of dishes to cater to different preferences, ensuring a satisfying meal before hitting the slopes.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay, enhancing the overall experience.